Terms and conditions

Please read these terms and conditions carefully as you will be bound by them. A contract between you and Brindleys will come into existence upon the date upon which you reserve a room with us and pay a deposit. Your contract is with Michael and Sarah Jones trading as Brindleys.

Check-in / Check-out

Our standard check-in times are between 14:00 - 19.00 hours. If you wish to arrive before 14.00, we will do our best to arrange for your room to be ready or hold your luggage until your room is ready. If you are likely to arrive after 19.00 hours, it is helpful to let us know an approximate arrival time.

Check-out by 11.00am. 

Bookings

Rooms may be reserved online with a valid credit or debit card. Upon booking, a deposit equal to 25% of the total booking amount will be payable which shall be set against payment on departure or become payable to us in accordance with our “Cancellations” policy (see below). Payment on departure can be made by credit/debit card or cash. Please note we do not accept American Express cards.

A minimum 2-night stay is required at weekends (a “weekend” includes Saturday night).

Children over the age of 12 are welcome.

Regrettably no pets are allowed.

Confirmation of your booking will be sent by email or post subject to your providing a valid email or postal address.

Cancellations

Cancellations must be made by email (bookings @brindleysbath.co.uk) or telephone (+44 (0) 1225 310444) and then confirmed by email at least 72 hours prior to 14.00 on your planned arrival date to recieve a refund of any payment previously made.

If you cancel between 24 & 72 hours before 14.00 on your due arrival date, a charge of 50% of the total booking amount will be levied. If you cancel less than 24 hrs before 14.00 on the due date of arrival or fail to arrive at the hotel ('no show'), we will charge your credit/debit card with 100% of the value of your booking.

We recommend guests ensure they have valid travel insurance in place in case of the need to cancel your booking.

Bad weather policy

In the event of bad weather conditions, Brindleys will fully apply our cancellation policy, as above.

Prices

Room rates shown on our website are per room, per night and include breakfast, parking and taxes. Room rates are subject to change. Prices are quoted inclusive of any VAT payable.

Registration

We are required by law to maintain a register of our guests. Residents of the United Kingdom and/or the European Union shall on check-in provide full names and addresses. All other guests must on check-in produce and provide details of a valid passport and details of their next destination. You agree that we may retain this information for 12 months.

Parking

We provide complimentary parking permits to guests, strictly subject to availability.  Whilst we are able to provide a parking permit, we cannot guarantee a parking space as it is for on-street parking. Cars and their contents are parked entirely at the car owners' risk.

Termination Policy

Brindleys reserves the right, at its discretion, to terminate without notice an individual’s stay at Brindleys where deemed necessary.